Perishable Products. As these are fresh foods, Returns are not accepted Once the customer has received the product and signed for its acceptance. This is for reasons of hygiene and food safety.
Damaged or Defective Goods Warranty. If, upon receiving your order, you notice that the product is broken or in poor condition:
- You must inform the delivery driver immediately or send a photograph to our email address or WhatsApp within a maximum period of of 2 hours tras la recepción.
- To keep your policy sounding professional and clear for your customers and payment processors, here is the best translation: "If the damage is verified, the product will be replaced in your next order, or a proportional refund will be processed through Conekta. Conekta.
Cancellations.You can cancel your order at no cost until 24 hours before the scheduled delivery date. After that time, cancellations will not be accepted because the product has already been separated and prepared for its route.
Delivery Responsibility. Because we operate in specific areas (CDMX, EDOMEX, and Cuernavaca), the customer must ensure that someone is available to receive the product at the designated address. As a highly perishable product, we are not responsible for the quality of the eggs if they are not received in person and are left exposed to the elements.